How it Works

What to expect

What happens when I call 310-Open?

  • When you call in you can expect to have a trained mental health and addictions professional who will help you to determine where to go to get help for their concerns
  • The worker who answers the call will assess the client’s needs or concerns over the phone in order to develop a personalized plan and next steps
  • Some calls will be resolved over the phone, others will be referred to another appropriate agency
  • Some clients will be asked to come in for a follow-up with a professional
  • Each caller is unique, and it is the client who determines their own concerns and reason for calling

Feel like you’re in a crisis? Uncertain where to go to get help with your goals and concerns? Our professionals at OpenLine can help.

What do people call about?

There are a number of issues which people call the service

Issues range from:

  • Family and interpersonal problems
  • Mental health concerns
  • Addictions
  • Social service problems
  • Concerns with housing
  • Financial problems and more

For Medical Professionals

Service providers such as family doctors or other mental health professionals who need further direction for client care or information about referrals also use our services and are welcome to call the OpenLine OpenMind team.

Our Counsellors Have Advanced Training

We have a diverse multidisciplinary team of 16 counsellors who have advanced training in mental health including Masters of Counselling Psychology, Nursing, and Masters of Social Work.

You’re not alone. Find your way. Call 613.310.6736

need help? don't know where to go?

Our Line is open 24 hours/day, 365 days/year


Get Answers. We’ll Help.

Free. Private. Confidential. Help for Adults 16+

Find your way. Call

Open Line Open Mind 310-OPEN (6736) is a free, confidential service to get information, support and referral to all mental health and addictions services in Hastings & Prince Edward Counties in Ontario, Canada. Call 310-OPEN and be connected to someone with an open mind to help you when you need it. We are OPEN 24 hours a day, 7 days a week, 365 days a year.