What is 310-OPEN? 310-OPEN is a new adult Mental Health and Addictions Service that is being launched in Hastings and Prince Edward Counties: Open Line Open Mind 310-OPEN (6736).  This service is open anytime, confidential and free to anyone to call when they need information and support for all mental health and addictions related services. Why do we need 310-OPEN? Benefits of 310-OPEN: - offer one number to call to access all mental health and addictions services in Hastings Prince Edward - eliminate confusion on who to call to access services - shorten current length of waiting times - complete a comprehensive physical, emotional, mental and/or addictions health assessment - provide immediate response 24/7, 365 days /yr - refer to the appropriate agency(s) for services - improve transfer/referral between agencies Can I call for the person? Yes, with the person’s permission, agency staff or the person’s friend/family member may assist / sit with the person while they make the call, or the person may make the call themselves. But what if someone wants to call at 3 a.m.? People may call Central Intake 24 hours/day, 365 days per year. Will a person be “on-hold” for a long time when they call Central Intake? All staff have been trained to do central intake. It is anticipated that calls would be answered within minutes, in a timely fashion. Will I be given an appointment once I call? Yes, Central Intake staff will assist with meeting your immediate needs, and scheduling an appointment, as required. Do I have to tell my story many times? No, the intention is that the Central Intake assessment will harmonize with individual agency processes. If I am in Crisis, do I call 310-OPEN, or the Crisis Line? If you are in crisis, call the Crisis Line. Note that QHC Crisis Intervention program staff answer calls to both the Crisis Line and the 310-OPEN line.